For URGENT appointments please inform the receptionist and you will be seen very quickly

If you feel able to give information about why you are calling, it helps our reception staff to triage appropriately and assist you with your problem in the best way possible. In addition to face-to-face consultations, telephone consultations with the doctor can be offered. Again, if needed this can be a same day service.

The amount of patients we care for has increased by over 30% in the last two years, thanks in part to the closure of the Ashford health centre. Thankfully our waiting times are still comparatively short, due to the hard work and triaging of our clinical and reception staff. We thank you for your patience, and we always aim to get your problems sorted out efficiently and with care.

Please remember that each appointment should be to discuss one or two 'problems' only. When people come with a list of 6 or 7 problems, it is difficult to do justice to them.

Cancellations. If you are unable to keep your appointment, please let us know as soon as possible. Unfortunately a small minority of patients are in the habit of not turning up for their appointments and this deprives others of the time available.

Only patients from the European Union (EU) and countries with reciprocal arrangements with the UK are entitled to NHS treatment. Patients who do not fall within this category are seen as private patients and the cost for this is £40.00 per consultation, so please encourage friends and relatives visiting from overseas, to take out health insurance cover before leaving their country.

Chaperone Policy

We are able to provide trained chaperones if you require them for intimate examinations. You can ask at any stage where it becomes apparent that an examination requiring removal of clothing is needed, or preferably if you are able to ask in advance of your appointment, we can plan to ensure the presence of additional staff to avoid any delays for you.

Telephone Advice

The most convenient time to consult your doctor by telephone for advice is between 11:30 and 12:00 on weekdays. You may have to wait if the doctor is busy.

GP Extended Access Clinics

In North West Surrey there will be two GP Extended Access Clinics available in each of our three localities. These GP Extended Access Clinics will allow patients to access prebooked GP appointments at a local practice. These appointments are available to book via your normal GP practice.

Patients unable to book an appointment at their normal GP practice will be offered appointments at either Knowle Green Medical Staines Health Centre, Knowle Green, TW18 1XD or Sunbury Health Centre, Green Street, Sunbury on Thames, TW16 6RH where GP Extended Access Clinics will be held. Please note these GP Extended Access Clinic appointments cannot be booked online via Patient Access.

The GP Extended Access Clinics will be available from 27 January to 31 March 2018, providing extra GP appointments Monday to Friday, 5pm to 8pm and Saturdays 8.30am to 11.30am.

These GP Extended Access Clinics are within local GP practices and the clinician who sees you will have access to your GP records making the appointment just like visiting your own GP practice.

You can also access medical advice by calling NHS111, visiting your local pharmacy, visiting one of our Walk-in-Centres at Ashford Health Centre, London Road, Ashford, TW15 3FE or Woking Community Hospital, Heathside Road Woking, GU22 7HS.

Parents with young children can also download the HANDi App (from Google Play or Appstore), which was developed to provide advice and support to if their children have symptoms of common childhood illnesses and give parents confidence in dealing with minor conditions themselves at home or the most appropriate place to seek support.

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