During the Covid pandemic patients will have a telephone appointment with the doctor before a face to face appointment is bookable.

For URGENT appointments please inform the receptionist of the priority.

If you feel able to give information about why you are calling, it helps our reception staff to triage appropriately and assist you with your problem in the best way possible.

The amount of patients we care for has increased by over 30% in the last two years, thanks in part to the closure of the Ashford health centre. Thankfully our waiting times are still comparatively short, due to the hard work and triaging of our clinical and reception staff. We thank you for your patience, and we always aim to get your problems sorted out efficiently and with care.

Please remember that each appointment should be to discuss one or two 'problems' only. When people come with a list of 6 or 7 problems, it is difficult to do justice to them.

Cancellations. If you are unable to keep your appointment, please let us know as soon as possible. Unfortunately a small minority of patients are in the habit of not turning up for their appointments and this deprives others of the time available.

Only patients from the European Union (EU) and countries with reciprocal arrangements with the UK are entitled to NHS treatment. Patients who do not fall within this category are seen as private patients and the cost for this is £40.00 per consultation, so please encourage friends and relatives visiting from overseas, to take out health insurance cover before leaving their country.

Chaperone Policy

We are able to provide trained chaperones if you require them for intimate examinations. You can ask at any stage where it becomes apparent that an examination requiring removal of clothing is needed, or preferably if you are able to ask in advance of your appointment, we can plan to ensure the presence of additional staff to avoid any delays for you.

Telephone Advice and Guidance

Bookable telephone appointments with the doctor(s) are available every day (Monday - Friday) and also Saturday morning 08.30 - 09.45.

GP Improved Access Clinics

In North West Surrey there will be three GP Improved Access Clinics available in each of our three localities. These GP Improved Access Clinics will allow patients to access prebooked GP appointments at a local practice. These appointments are available to book via your normal GP practice.

These additional appointments will be available from 10.00 - 13.00 for non Covid patients (other exclusion criteria applies) and for suspected Covid patients 13.00 - 21.00 .

The appointments are provided away from your surgery, however, the GP or clinician will have access to your medical record, with your consent, giving them access to all the information they would need to provide the best possible care.

The additional appointments will be provided at the following locations – and patients in North West Surrey can book appointments at any of these sites:

Walton Community Hospital (Burwood Ward), Ashford Hospital (within the Walk in Centre) and Working Community Hospital (Ground Floor)

You can also access medical advice by calling NHS111, visiting your local pharmacy, visiting one of our Walk-in-Centres at Ashford Health Centre, London Road, Ashford, TW15 3FE or Woking Community Hospital, Heathside Road Woking, GU22 7HS.

Parents with young children can also download the HANDi App (from Google Play or Appstore), which was developed to provide advice and support to if their children have symptoms of common childhood illnesses and give parents confidence in dealing with minor conditions themselves at home or the most appropriate place to seek support.

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