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Surrey Care Record

The Surrey Care Record is an Electronic Health Record (EHR) linking system that brings together patient/clients’ information across health and care systems in a secure manner, giving a summary of your information which is held within a number of local records.

For more information see: www.surreyheartlands.uk/surrey-care-record-privacy-notice

You have the right to object to information being shared for your own care. Please speak to the practice if you wish to object. You also have the right to have any mistakes or errors corrected.

Further Information

For further information, you can visit our website and public-facing FAQs here:

www.surreyheartlands.uk/surreycarerecord

www.surreyheartlands.uk/frequently-asked-questions

Revised Surrey IAPT service information

Mind Matters We are Open

MESSAGE FOR PARENTS DURING COVID-19 PANDEMIC

Dear parent,

Coronavirus is unlikely to make your child unwell, but other illnesses may. Your GP is available to give advice and obtain advice from hospital paediatricians. You should not delay in contacting your GP if you have concerns about your child being unwell. Trust your instincts. Call GP or 111.


If you need help or support during this pandemic please email:  stainescovid19@gmail.com

Dr Newman is proud to present her new website

Dr Newman is proud to present her new website which has details of videos, podcasts and educational material for patients wishing to incorporate more plants into their life! Many topics are discussed and she hopes this is an interesting educational resource for anyone who wants to take a look.’

www.gemmanewman.com

From November 2020 it will be even easier for people to make an appointment with a GP

It will be  easier for people to make an appointment with a GP, thanks to a new national ‘extended access’ initiative, which will improve access to primary care services in North West Surrey.

This means, in addition to being able to book GP appointments at your local practice, you will also have access to additional appointments.

These additional appointments will be available from 10.00 - 13.00 for non Covid patients (other exclusion criteria applies) and for suspected Covid patients 13.00 - 21.00 .

The appointments are provided away from your surgery, however, the GP or clinician will have access to your medical record, with your consent, giving them access to all the information they would need to provide the best possible care.

The additional appointments will be provided at the following locations – and patients in North West Surrey can book appointments at any of these sites:

Walton Community Hospital (Burwood Ward), Ashford Hospital (within the Walk in Centre) and Working Community Hospital (Ground Floor)

Initially, these extra appointments will be provided by local GPs and from October there are plans to extend this service to also include nurse-led clinics, blood tests, physiotherapy assessments and digital consultations (which includes online face to face consultations via a patient smartphone).

For more information about this new service and the North West Surrey Integrated Care Services federation see https://www.nicsfed.co.uk/

GP Extended Access Clinics

In North West Surrey there will be two GP Extended Access Clinics available in each of our three localities. These GP Extended Access Clinics will allow patients to access prebooked GP appointments at a local practice. These appointments are available to book via your normal GP practice.

You can also access medical advice by calling NHS111, visiting your local pharmacy, visiting one of our Walk-in-Centres at Ashford Health Centre, London Road, Ashford, TW15 3FE or Woking Community Hospital, Heathside Road Woking, GU22 7HS.

Parents with young children can also download the HANDi App (from Google Play or Appstore), which was developed to provide advice and support to if their children have symptoms of common childhood illnesses and give parents confidence in dealing with minor conditions themselves at home or the most appropriate place to seek support.

World Mental Health Day

The Orchard Surgery is supporting World Mental Health Day 10th October and the NHS #IAMWHOLE campaign to help fight stigma around mental health. Post your picture on Facebook and Twitter if you are so inclined, and join our 'circle' #WMHD16 There is also a bespoke website for the campaign by young people for young people which is an online directory of mental health services and provisions - its called www.findgetgive.com.

Here is a link to a video explaining what it's all about featuring Jordan Stephens of hip hop duo 'Rizzle Kicks' as well as young people who have had mental health problems:
https://youtu.be/FZ4TlCx3eHA

'Great News! According to the GP Survey results from July 2016, we are the seventh best Doctor's Surgery in Surrey, and in the top 5% of all GP surgeries nationally. We want to thank our wonderful patients for all their support, and we are humbled to have been voted so highly by the people who count on us for their care.'

http://www.getsurrey.co.uk/news/health/gp-patient-survey-find-ratings-11587680

CQC Report

Have your say - join our Patient Group

Read our Patient Group reports & surveys

Important information re. Housing Letters

Recently we seem to be receiving a growing number of requests from patients for letters to the Housing Department for re-housing on medical grounds. We wrote to the council asking them to clarify for us their policy on this. The following is the reply we received:

"I am pleased to note that you acknowledge in some instances clients ask for letters without even making initial contact with the Council. Similarly I am sure that in some cases our staff may be "at fault".

It is rare that we actually ask clients to obtain letters from their GPs. In many cases full details they provide themselves e.g. proof of any prescription drugs, referral letters to consultants may be sufficient. With the greatest respect to the profession generally, in some cases the GP letters we receive are so brief in detail as to be of very little value. Part of the problem is that some Housing register clients think they can increase the "points" they have and therefore their chances of being rehoused if they have medical details, without fully appreciating the type of medical information that may be of relevance. For information, within the next year or so it is anticipated that Spelthorne will be moving to a "Choice Based Lettings" scheme to nominate housing, where clients bid for particular properties rather than being nominated when they reach the top of the list. It is likely that this will have a significant impact overall and should reduce the emphasis on medical issues that some currently place.

I note your point that in future if we require medical reports, we should write to you specifying the type of information etc. I also respect the comment that you will charge a full fee for this. I will notify Housing Needs staff accordingly."

As a result of this we will NO LONGER be providing letters directly to patients for re-housing on health grounds.

Health News from the BBC and the NHS

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